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Do I need my pet's shot records?

We do NOT require your pet’s shot records but we HIGHLY advise that your pet has all his/her’s shots up-to-date. OR Yes - Animal Kingdom requires your pet's shot records. 


Do we work with aggressive dogs?

We always try our best to work with what we have and try to leave the best results, but always remember health comes first over beauty, and most of the time, dogs that are aggressive and/or nervous become really complicated to work on, so trying to force something done on them isn’t the best option. It could get to a point where we have to return the dog back to its owner and explain the situation thoroughly to the owner to not stress or harm the dog in any way. OR No - Animal Kingdom does NOT work with aggressive dogs under any circumstances. 


Why can't I stay during my pets groom?

We work with very sharp equipment and we have to be extremely careful with how we handle your pet and our equipment. And unfortunately, 99% of dogs start getting impatient and become protective and defensive if they see or hear their owner, and thus the grooming process becomes dangerous and stressful to both the groomer and your pet.


Do I have to sign a liability release? 



When should my puppy come in for its first groom?

It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience.  We recommend they come in two weeks after their last set of vaccinations.


How long does it take to groom my pet?

The time taken will depend on the condition and length of your pet’s hair.   We will contact you prior to the end of the treatment to advise what time you should pick up your pooch.


Will my pet be put in a crate?

No, they won’t as we do not use crates in our grooming facility.  OR Yes and explain? 


Do you use drying cages?

We have a strict no-drying cages policy.  All pooches are finished by hand by our experienced stylists.  We choose this for the safety and well-being of our canine clients, and while this increases the treatment time we refuse to compromise by operating equipment and practices used by other groomers. OR Yes and explain. 


What if I cannot pick my pet up from the Spa after its grooming treatment?

YES, or NO and Explain the pick-up policy.


Can I stay and watch while you groom my pet?


As your dog loves you very much it will wiggle and move around trying to get close to you which is not safe while we are grooming.  It is best to drop off your dog at their scheduled appointment time, and then return when the treatment is finished.  Also please feel free to give us a call any time during the treatment to find out how your fur friend is doing.


How often should my pet be groomed?


The length and type of your pet’s coat will determine how often your pet needs to be groomed.  


How often does my pet need a nail trimming and do I need an appointment?

Your dog’s nails should be trimmed monthly. You do not need a pre-booked appointment, but we recommend you call the day before you come to reduce your wait time. 


My dog is old, can it be groomed?

All dogs regardless of age benefit from being groomed.  However aged, disabled, and ill pets required specialist treatment during the grooming process. If in any doubts please consult your vet who will help you to decide whether there would be any adverse risk in grooming your older dog.


What if I am not happy with the service my dog receives?

If for any reason you are not completely satisfied with the treatment received, please advise within 2 business days so we can do our best to rectify it.  Pet parents' satisfaction is important to us. We take great pride in our service and want pooch’s parents to as well.


What type of payment do you accept? 

List payment methods: Cash, Check, Credit Card, ApplePay,?

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